Get Involved | Jobs at the Museum

Available positions are updated weekly.  The Museum is an Equal Opportunity employer.

 

Candidates must submit a resume or Museum application in order to be considered.  Applications accepted via email (preferred) at jobs.opportunities@ncmls.org or via fax to  919-220-5575.  Please note: all applicants must pass a criminal background check prior to receiving a firm offer of employment.



Click here to access the online application if you do not have a resume to submit via email.

 

NO PHONE CALLS PLEASE.  All applicants will receive careful consideration, however, due to high volune of applicants, we will only contact those applicants with whom we wish to schedule an interview.

Have a question about working at the Museum? Click here

 



Educational Specialist - School Programs

 

Support the Museum’s mission by coordinating education programs for field trips and school visits, assisting with curriculum writing and professional development for K-5 science kits, developing and facilitating programs for visitors, and supporting the Family & School Experiences department initiatives.

Qualified Candidate for this full-time exempt position will have:
  • Passion for informal science education
  •  College degree
  • Experience developing, implementing and delivering inquiry-based, materials rich science curriculum for children, families and adults
  • Creativity
  • Strong organizational skills
  • Ability to work independently and within a team
  • Ability to simultaneously manage multiple projects and deadlines
  • Excellent customer service skills
  • Willingness to work with and handle animals
  • Must be able to travel distances of up to one mile over varying terrains, lift up to 25lbs
  • Dependability, flexibility and enthusiasm
  • Valid driver’s license
  • Must be able to work evenings and weekends as needed

Desirable Qualification includes:

  • Experience working in a museum or other informal educational setting
  • Experience writing curriculum for elementary classrooms
  • Research or program evaluation experience
  • Knowledge of State and National science education standards
  • Advanced degree in science or education
  • Experience working with animals
  • Spanish Language Skills

Responsibilities

  • Coordinate education programs for field trips or school visits, including
    • Coordinate teaching schedule for education staff
    • Communicate with teachers and school administrators regarding school programs and field trips
    • Coordinate training for new staff on school programs
  • Assist with the implementation of the K-5 Science Kit program for Durham Public Schools, including
    • Developing activities for K-5 DPS science kit program.
    • Assisting with professional development (in-person and video) workshops for DPS teachers.
  • Develop and facilitate programs for visitors, including:
    • Paid programs for families, adults and school groups
    • Informal, on-the-floor programs for visitors
    • Special programs as they arise
  • Management of classroom space, materials (including animals) and budget to maintain and enhance an exciting learning environment
  • Support general Museum activities
  • Some evening and weekend work required

Interested Candidates should submit a resume and cover letter to
jobs.opportunities@ncmls.org

 

 


 

Birthday Party Educator

 

The Museum is seeking individuals to join our Birthday Party Education Staff.  These positions are part time and scheduled primarily on the weekends. The positions support the Museum by leading themed and non-themed children's birthday parties.

 

Qualified Candidate will have:

  • High School diploma/GED
  • Experience working with young children
  • Customer service experience
  • Good communication skills
  • Able to work weekends (average 4 to 6 weekend days a month)
  • Willing and able to work with live animals and insects
  •  Able to stand on one's feet for up to 4 hours at a time and lift 15lbs.
  • Interest or experience in education or science
  • Experience in leading education-based programs

 

Responsibilities

  • Set up classroom for parties, including materials, activities and animals
  • Act as point of contact for party host and assist them however necessary
  • Present 30 minute programs on a wide variety of topics to parties
  • Lead clean up and restore classroom to original state post-party
  •  Other duties as necessary.

 

Interested Candidates should submit a resume and cover letter to jobs.opportunities@ncmls.org

 

 

 

 



Guest Services Manager


The Museum of Life and Science in Durham is seeking an enthusiastic and customer-focused individual to join our Guest Relations Management team.  This position supports the Museum’s mission through management of Guest Services establishing and maintaining a positive work environment, providing leadership to set and maintain standards for exemplary of service and effective sales strategies, being knowledgeable about Museum programs, events, procedures, and products, assisting in emergency situations. Duties for these positions include but are not limited to:

  • Overall management of the Museum’s Guest Services functions performed by the Reservations & Group Sales staff, Rentals & Birthday Party Staff and Receptionist including:
    • Provide Leadership and supervision
    • Create and implement all Guest Services operational procedures
    • Assist in development and monitoring of department budgets along with Sr. Director of Membership and Guest Experience.
    • Design and implement plans to enhance guest experiences
  • Partner with Guest Relations Manager to provide cohesive Guest Experience
  • Provide training to Reservations & Group Sales, Rentals & Birthday Party staff to provide an exemplary customer service by identifying and implementing better processes and procedures, and to increase sales in all areas including membership acquisition and retention.
  • Provide oversight to café ensuring adequate communication and feedback on guest services provided by café staff and management of café contract.
  • Provide oversight to Rentals Manager on policies and procedures used by both Rentals and Birthday Party staff.  Work with Rentals Manager to ensure adequate staffing for entire department to meet peak operation needs.
  • Supervisor and train Museum Receptionist to provide visitors with accurate information concerning prices, programs, directions, when answering the phone.
  • Work with Receptionist to maintain inventory of office supplies and other materials.
  • Manage reservations and group sales team. Includes policies and procedures for group reservations, off-site and on-site education programming, registering patrons for classes and special events sales, membership processing and back up for birthday party reservations as needed.
  • Develop and maintain practices and procedures that help Reservations Associates effectively manage the needs of internal and external customers of the department; includes oversight and participation in all functions of the department including answering calls, assisting walk-ins, and group check-in. Ensure completion of regular data maintenance duties and collaborate with Database Administrator to develop and maintain policies and procedures that ensure integrity of member and reservations data.
  • Network internally and externally to promote group bookings and affiliated programs; includes collaboration with various departments to maximize group offerings and processes. Provide custom reservations reports to other departments as needed.
  • Develop and maintain sales strategies to optimize group sales with goals to meet or exceed annual budget projections.
  • Process daily deposits of reservations, membership and group sales. Collaborate with Museum Accounting team to ensure proper financial procedures are followed.
  • Represent Guest Relations & Services on Special Events committees as needed
  • Facilitate regular department meetings to work on calendaring, reservations systems structures and processes, formulation and/or adjusting best business practices.
  • Primary oversight for online ticketing software including event page builds, maintenance and reporting.

 

Requirements for these positions include College degree or 3+ years’ experience in relevant field. Strong customer service experience. Leadership/management experience. Excellent oral and written communication skills. Strong interpersonal skills including the ability to work collaboratively. Ability to work with diverse population. Creative problem-solving skills. Experience developing, tracking and analyzing sales objectives and performance. Experience with point of sale systems, ability to accurately handle and reconcile cash and credit card transactions. Strong computer skills (including Excel). Ability to work flexible schedule (including at least one weekend day per week). Crisis management skills. Knowledge of Blackbaud or related software. Experience with multi-line phone system. Experience in Budget Management. Strong Strategic Development Skill.

 

The position is full-time salaried and is eligible for benefits.  The work schedule will include one weekend day per week. The Museum is open Monday-Saturday 9am-5pm and Sunday noon-5pm. Benefits include Museum-paid medical, dental, disability, life insurance plus generous paid time off benefits.   Submit resume or Museum application to job.opportunities@ncmls.org.

 


Ranger

The Museum of Life and Science in Durham is looking for a Ranger.  This position supports the Museum’s mission by maintaining a positive work environment and delivery of an exemplary level of service in the Museum’s outdoor exhibit areas and attractions, and being knowledgeable about Museum programs, events, exhibits, procedures, and products. Duties include but are not limited to:

  • Facilitate visitor learning experiences in the Museum’s outdoor exhibit environments
  • Monitor the Museum’s outdoor exhibit areas on a regular basis and handle visitor concerns and emergencies.
  • Interact with visitors and share information regarding exhibits and native wildlife; help visitors expand experience by investigating native wildlife and plant life in exhibits.
  • Provide visitors with accurate information concerning prices, programs, directions, and answer questions.
  • Contribute to improving the guest experience by alerting appropriate departments when problems arise.
  • Operate the Bungee-Trampoline ride according to manufacturer specifications for safety and optimal enjoyment, including safely harnessing riders and providing them with instructions for the ride.
  • Communicate with guests about the ride, including how the mechanism utilizes science, what the ride consists of and any requirements (age of rider, disqualifying medical conditions, etc.).
  • Conduct ticket transactions utilizing computerized software, including opening and closing the sales drawer daily.
  • Assist with parking control for special events and high-traffic days as needed
  • Be available to assist with other guest relations needs, including support during emergencies and other occurrences of unusual operational activity.
  • Other duties as needed

 

Requirements for this position include a strong interest in engaging children and adults of all ages in scientific exploration. Strong interpersonal skills including the ability to work collaboratively. Creative and resourceful. Previous customer service experience. Knowledge about local wildlife and/or plant life. Ability to work with diverse, multi-generational audience. Good communication skills. Pleasant and engaging attitude. Attention to detail. High School diploma or GED. Valid NC Driver’s license. Able to work a flexible schedule including weekends. Able to work outside in changing weather conditions. Physically able to be on their feet for a up to 8 hours per day and walk distances of up to one mile on variable terrain. Desirable qualifications included the ability to embrace Museum mission of science as a way of knowing. Coursework or experience in Biology, Environmental Education, Wildlife or similar field. First aid certification and conversational Spanish

This position is non-exempt adjunct, approximately 20 hours/week.  The Museum is open 9am-5pm Monday through Saturday and noon-5pm on Sunday.  Submit a resume or Museum application to job.opportunities@ncmls.org

 


Guest Relations Associate - Admissions

The Museum of Life and Science in Durham is looking for a Guest Relations Associate - Admissions.  This position supports the Museum’s mission by maintaining a positive work environment and delivery of an exemplary level of service during a guests visit from check-in to departure, and being knowledgeable about Museum programs, events, exhibits, procedures, and products. Support Museum’s member-focus through promoting benefits and value of membership to guests.Duties include but are not limited to:

  • Welcome visitors and provide them with information concerning prices, special programs, directions, etc. 
  • Sell admission, train and bungee tickets
  • Be proactive in growing the membership base by providing information about the benefits and value of memberships, completing membership sales, and processing member data.
  • Achieve personal and departmental monthly sales goals.
  • Maintain a clean, welcoming friendly environment for guests in plaza, lobby and adjacent areas. Includes keeping all first-floor literature racks well-stocked and alerting Manager when additional supplies will be needed.
  • Manage daily monetary transactions and accurately complete deposit reconciliation.
  • Answer Admissions desk phone, answer questions, and direct calls as needed.
  • Alert Guest Relations Assistant Manager or designee to potential problems or when assistance is needed.
  • Other duties as needed

Requirements for this position include previous Customer Service experience and good communication skills. Positive attitude and good team player. Ability to work with diverse, multi-generational audience. Observant and detail-oriented. Proper phone etiquette. Ability to respond appropriately to emergencies. Able to work a flexible schedule including weekends. Ability to stand on one’s feet for 4-6 hours at a time and lift up to 30 lbs. Desirable qualifications include he ability to embrace Museum mission of science as a way of knowing. Experience working with cash registers/ handling money. Conversational Spanish. CPR/First Aid certification. Interest in science and science education

This position is non-exempt adjunct, approximately 20 hours/week.  The Museum is open 9am-5pm Monday through Saturday and noon-5pm on Sunday.  Submit a resume or Museum application to job.opportunities@ncmls.org


Retail Associate

 

The Museum of Life and Science in Durham is looking for a Retail Associate  This position supports the Museum’s mission by providing excellent customer service to enhance the customers’ retail experience and maintaining strong operational protocol to protect the Museum’s assets.    Duties include but are not limited to:

  •  Provides exemplary customer service to all guests according to accepted service standards
  •   Knowledgeable about current product lines and communicates product information to customers
  •   Knows and adheres to all policies and procedures, such as opening and closing, receiving and managing inventory, cash register operations and other administrative duties. 
  •  Assists the Retail Operations Manager and Lead Retail Operations Associates in carrying out all necessary store tasks
  • Knows and ensures that at all times Museum policies and procedures are followed. 
  • Knows and adheres to all merchandising standards with high attention to detail. 
  •  Additional duties as needed

 

 

Requirements for this position include a demonstrated passion for customer service. The ability to accurately handle cash, charge, and check, and gift card transactions. Basic knowledge of computer systems. The ability to stand for up to 8 hours. The ability to maneuver around sales floor and stock room including repetitive bending, prolonged standing, twisting, climbing plus the ability to lift 40 pounds. Flexible schedule with weekend and potential evening work.

 

This position is non-exempt adjunct, approximately 20 hours/week.  The Museum is open 9am-5pm Monday through Saturday and noon-5pm on Sunday.  Submit a resume or Museum application to job.opportunities@ncmls.org